Frequently Asked Questions
Find answers to commonly asked questions below.
STRICTLY is built on discipline, minimalism, and authenticity. Our pieces are made with premium fabrics and timeless design, created for those who value quality and confidence over trends.
Every STRICTLY product is crafted with carefully selected fabrics that ensure comfort, durability, and a refined finish. We partner with trusted manufacturers who share our strict standards of quality.
Wash with cold water, avoid harsh detergents, and air dry where possible. For delicate items, professional dry cleaning is recommended. This helps preserve the shape, texture, and longevity of your clothing.
Yes. Our sizing is true to fit, and each product page includes a Size Guide. If you fall between sizes, we recommend sizing up for a relaxed fit.
Yes. STRICTLY ships worldwide, including to the USA, UK, Canada, Germany, and other major regions. And we offer free delivery for all products
Orders are processed within 1–3 business days. Delivery times vary by location but generally take 4–14 business days internationally. You’ll receive a tracking number once your order is processed and ships.
After dispatch, you’ll receive an email with a tracking link to monitor your delivery in real time.
Yes. STRICTLY occasionally offers limited-time promotions and seasonal deals. Subscribe to our newsletter to be the first to know.
Enter your promo code at checkout before completing your purchase. Only one discount code can be used per order.
No. Our limited collections are released in small batches and never restocked. Once they’re gone, they’re gone.
We create each product on demand, so we do not accept returns or exchanges for reasons such as a change of mind, wrong size, or color choice.
However, if there’s an issue with your order—such as a defect, misprint, or damage—we’ll make it right. You can request a replacement or refund within 30 days of receiving your order.
No. If your item arrives damaged or with a production error, you won’t need to send it back. Simply contact us with photos of the issue, and we’ll arrange a free replacement or refund.
At this time, we do not offer exchanges for size or color adjustments. Please review our Size Guide before ordering to ensure the best fit.
If your order is lost in transit or never arrives, contact us within 30 days of the estimated delivery date. We’ll investigate and, if confirmed, send you a replacement at no extra cost.
If the address provided is incorrect or incomplete, and the package is returned to us, we can reship it to the correct address. In this case, additional shipping costs may apply. So before checking out please make sure you double check the address provided